I have worked in customer service for years: retail, food service, secretarial work. Cliche but true, the phrase "the customer is always right" [at least until they're out of earshot] is something to tattoo in a highly visible spot in your brain. While customers shouldn't ignore the humanity of service workers, they are still paying for a service, and expect and deserve polite, respectful, and non-condescending communication. Regardless of age or gender.
Case in point: If you are an MBTA worker, and the trains are running 10 and then 25 minutes late, do NOT berate ME for "cutting it too close" and rudely blame MEfor the fact that I will be horrifically late for work. Instead, apologize for the delays and thank me for my patience. If you do that, I am much more likely to empathize with you also having a stressful morning, surrounded by soggy, late commuters. If, however, you choose to talk down to a 22 year old girl, when I pay the same $60 a month for your services as the rest of your beleaguered customers [only to be late 75% of the time] I will call you out on this in front of said platform of fellow angry riders. I played zero role in making the train late (for the millionth time this year), and therefore, will not accept your Masshole attitude alongside my lack of caffeination and sopping wet shoes.
This same advice goes to sales clerks (how do YOU know that I'm not going to buy anything? I usually do, and if you're a snob, I will tell the cashier that any other salesperson helped me and screw you out of any commission), waitstaff (I tip insanely well), and staff at universities or human resources (I am a student/employee, please don't treat me like a moron).
Do unto others, don't be an jerk, the customer is always right--all synonyms for the same thing. Treat your consumers with at least a modicum of respect. Or beware their early morning rage.
Friday, November 20, 2009
Wednesday, November 18, 2009
Just another great cab conversation...
In my cab to a strange business meeting last night, I had a Lebanese cab driver. He asked me what I did, and when I said I raised funds for Mass General, writing all the thank you notes to rich people, he started telling me about the Muslim theories behind giving.
He spoke about "zakat", the philosophy of giving in Islam. In his culture, giving was more of an obligation, not a thing to be congratulated for. He told me that the best way for a wealthy person to give was in such a manner that the recipient didn't know the giver, and the giver didn't know the recipient, commenting that in this type of situation, nobody could feel better than or worse than the other party. There should be neither pride nor shame in giving or receiving, he said. Also, he said, the idea of people tacking their names all over buildings or donor lists, expecting a pat on the back for giving, when they were in the financial position to be generous, was silly.
This made total sense to me. I told him that the word for exactly this concept in Judaism is "tzedakah", or obligation. Giving is expected of everyone, in greater amounts from the wealthy, and in small amounts from everyone, and flashy or public recognition of tzedakah is unnecessary and runs counter to the underlying philosophy. There are 8 levels of giving, described by a Jewish philosopher. The top level is teaching or enabling someone how to support themselves so they don't require money from others, and the level right below that is the double-blind giving described by my Muslim cab driver. He laughed when we realized the parallels between our two cultures, when for others simply realizing there was a Jew and a Muslim in the car could have been awkward. We both smiled discussing the things in common between the two beliefs and cultures were and how not many people pause to realize the links.
When I asked why he left Lebanon, the conversation segued into a Munich-like dialogue(if you haven't seen the movie, please do), about how politicians and people at the top create much of the conflict in the Middle East, while everyday people just want to live their lives, support their families, and be happy, regardless of ethnicity, wealth, or political affiliation. He left Lebanon, where politicians at the top almost caused a civil war a few years ago, hoping for a place with less conflict and the chance to live a good life.
In a world where we're always dead set on finding the differences, whether Democrat/Republican, man/woman, Jew/Muslim, American/foreigner, I hopped out of my cab, truly touched by the simple and compassionate conversation between two regular people, willing to see how similar all people are.
He spoke about "zakat", the philosophy of giving in Islam. In his culture, giving was more of an obligation, not a thing to be congratulated for. He told me that the best way for a wealthy person to give was in such a manner that the recipient didn't know the giver, and the giver didn't know the recipient, commenting that in this type of situation, nobody could feel better than or worse than the other party. There should be neither pride nor shame in giving or receiving, he said. Also, he said, the idea of people tacking their names all over buildings or donor lists, expecting a pat on the back for giving, when they were in the financial position to be generous, was silly.
This made total sense to me. I told him that the word for exactly this concept in Judaism is "tzedakah", or obligation. Giving is expected of everyone, in greater amounts from the wealthy, and in small amounts from everyone, and flashy or public recognition of tzedakah is unnecessary and runs counter to the underlying philosophy. There are 8 levels of giving, described by a Jewish philosopher. The top level is teaching or enabling someone how to support themselves so they don't require money from others, and the level right below that is the double-blind giving described by my Muslim cab driver. He laughed when we realized the parallels between our two cultures, when for others simply realizing there was a Jew and a Muslim in the car could have been awkward. We both smiled discussing the things in common between the two beliefs and cultures were and how not many people pause to realize the links.
When I asked why he left Lebanon, the conversation segued into a Munich-like dialogue(if you haven't seen the movie, please do), about how politicians and people at the top create much of the conflict in the Middle East, while everyday people just want to live their lives, support their families, and be happy, regardless of ethnicity, wealth, or political affiliation. He left Lebanon, where politicians at the top almost caused a civil war a few years ago, hoping for a place with less conflict and the chance to live a good life.
In a world where we're always dead set on finding the differences, whether Democrat/Republican, man/woman, Jew/Muslim, American/foreigner, I hopped out of my cab, truly touched by the simple and compassionate conversation between two regular people, willing to see how similar all people are.
Sunday, November 15, 2009
On Being Employed!
Exciting news! I negotiated my way into a full-time position at my temp job. This means the following:
Now that I can take a mental deep breath, I'm signing up for a real gym membership, applying to be a Big Sister (they ask that you have a secure lifestyle for the foreseeable year to even apply!), plotting more networking and community involvement, and spending weekday afternoons reading and going to the movies instead of writing cover letters. The chunk of actual and subconscious time taken up with the job search and stress is out the window for the time being, and truth be told, I won't miss it a tiny bit. Now I can just giggle at the Missed Connections part of craigslist, instead of the marketing/PR and nonprofit sections of the job posts.
Since I'm working in development (read: bringing in the $$ bills, y'all) at Mass General, I'm hoping to learn enough useful things to contribute skills (and my free time) to nonprofits that need an extra hand--a big perk of learning and working at a large and stable organization. Listservs like Young Non-profit Professionals Network (YNPN) disseminate work, volunteer, and networking opportunities in the Boston area--check it out if you're in the field. There are some great programs going on at Mass General too, like the Home Base Program, which provides crucial psychological services to veterans returning from deployment with post-traumatic stress disorder and traumatic brain injury, and I'm excited to volunteer at more events.
I plan to use any comp time I get on the job to travel on the weekends. Places on the itinerary are DC and NYC for starters, but I'm always looking for new places/people to visit, and saving up time to make it out to California to see my brother, my cousin, and maybe Leif and Stivers if they're lucky!
On a slight tangent, a friend on Twitter mentioned a great program that doesn't seem to have a general group in Boston: Dining For Women. Once a month, women (don't see why men couldn't be included too) meet for a potluck dinner, donating the funds they would have spent going out to dinner to women in need. I'd seriously love to set up a chapter, any takers? Check out the site and the mission statement below!
Mission Statement:
Changing the world one dinner at a time
DFW empowers women living in extreme poverty by funding programs fostering good health, education, and economic self-sufficiency, and cultivates educational dinner circles inspiring individuals to make a difference through the power of collective giving.
- I can stop trolling craiglist (NOT the adult section, thankyouverymuch)
- I will have real health benefits!
- I will get paid more!
- And the best part: I know what I will be doing for the next year or so, and can make other plans accordingly.
Now that I can take a mental deep breath, I'm signing up for a real gym membership, applying to be a Big Sister (they ask that you have a secure lifestyle for the foreseeable year to even apply!), plotting more networking and community involvement, and spending weekday afternoons reading and going to the movies instead of writing cover letters. The chunk of actual and subconscious time taken up with the job search and stress is out the window for the time being, and truth be told, I won't miss it a tiny bit. Now I can just giggle at the Missed Connections part of craigslist, instead of the marketing/PR and nonprofit sections of the job posts.
Since I'm working in development (read: bringing in the $$ bills, y'all) at Mass General, I'm hoping to learn enough useful things to contribute skills (and my free time) to nonprofits that need an extra hand--a big perk of learning and working at a large and stable organization. Listservs like Young Non-profit Professionals Network (YNPN) disseminate work, volunteer, and networking opportunities in the Boston area--check it out if you're in the field. There are some great programs going on at Mass General too, like the Home Base Program, which provides crucial psychological services to veterans returning from deployment with post-traumatic stress disorder and traumatic brain injury, and I'm excited to volunteer at more events.
I plan to use any comp time I get on the job to travel on the weekends. Places on the itinerary are DC and NYC for starters, but I'm always looking for new places/people to visit, and saving up time to make it out to California to see my brother, my cousin, and maybe Leif and Stivers if they're lucky!
On a slight tangent, a friend on Twitter mentioned a great program that doesn't seem to have a general group in Boston: Dining For Women. Once a month, women (don't see why men couldn't be included too) meet for a potluck dinner, donating the funds they would have spent going out to dinner to women in need. I'd seriously love to set up a chapter, any takers? Check out the site and the mission statement below!
Mission Statement:
Changing the world one dinner at a time
DFW empowers women living in extreme poverty by funding programs fostering good health, education, and economic self-sufficiency, and cultivates educational dinner circles inspiring individuals to make a difference through the power of collective giving.
Thursday, November 5, 2009
Play Nice, Win Big.
It pays to be nice to people.
Case in point: I'm running late to work this morning, and I stop by my usual Dunkin Donuts. The people who work there are super friendly and nice, and they know me as a regular by now. I make it a point to always be pleasant with them, even if an order gets screwed up or the line is long, and I ask how they are or how their weekend was. This morning, I walked in, and before I even actually got in line, one of my favorite women behind the counter got my attention, showing me she'd ALREADY made my bagel! I was in and out in no time, in a great mood, and a little renewal of faith in humanity after the typical morning T ride.
Treacly/sentimental, sure. But my mom always taught me that it's right to be pleasant and friendly to everyone. The coffee shop worker, the janitor, the secretary, the store clerk--not only are they real people who deserve friendliness and respect, they can also be your best connections (transition from altruism to a little premeditation). If you befriend the office secretary, you always get a warm welcome and are guaranteed quick responses. A clerk is more likely to do you a favor or hold an item if you don't treat them like dirt. Vice versa, your boss will love if you notice she's having a rough day, and your dad is thrilled when you remember to wish him good luck before a big meeting. And everyone I know was on the bottom rung at some point in their lives. I worked for minimum wage at a deli and folded panties at the Gap. To this day, I tip counter staff, try to not wreck clothing displays at stores, and say "Thanks, have a good day!" to stressed out workers. I do expect the same, and am often disappointed by the lack of basic politeness and pleasantries in others, but hey, maybe I'll start a trend.
This translates into every facet of life. Everyone is a real person with real feelings and real problems. Even superficial or quick relationships should be two-way, and cognizant of both parties' humanity. Unless of course the other party just fired you, dumped you, or gave you the wrong version of your half-caf latte, two Splendas, one cream. Then clearly that person is the spawn of Satan and deserves to roast in hell....
Case in point: I'm running late to work this morning, and I stop by my usual Dunkin Donuts. The people who work there are super friendly and nice, and they know me as a regular by now. I make it a point to always be pleasant with them, even if an order gets screwed up or the line is long, and I ask how they are or how their weekend was. This morning, I walked in, and before I even actually got in line, one of my favorite women behind the counter got my attention, showing me she'd ALREADY made my bagel! I was in and out in no time, in a great mood, and a little renewal of faith in humanity after the typical morning T ride.
Treacly/sentimental, sure. But my mom always taught me that it's right to be pleasant and friendly to everyone. The coffee shop worker, the janitor, the secretary, the store clerk--not only are they real people who deserve friendliness and respect, they can also be your best connections (transition from altruism to a little premeditation). If you befriend the office secretary, you always get a warm welcome and are guaranteed quick responses. A clerk is more likely to do you a favor or hold an item if you don't treat them like dirt. Vice versa, your boss will love if you notice she's having a rough day, and your dad is thrilled when you remember to wish him good luck before a big meeting. And everyone I know was on the bottom rung at some point in their lives. I worked for minimum wage at a deli and folded panties at the Gap. To this day, I tip counter staff, try to not wreck clothing displays at stores, and say "Thanks, have a good day!" to stressed out workers. I do expect the same, and am often disappointed by the lack of basic politeness and pleasantries in others, but hey, maybe I'll start a trend.
This translates into every facet of life. Everyone is a real person with real feelings and real problems. Even superficial or quick relationships should be two-way, and cognizant of both parties' humanity. Unless of course the other party just fired you, dumped you, or gave you the wrong version of your half-caf latte, two Splendas, one cream. Then clearly that person is the spawn of Satan and deserves to roast in hell....
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